Customer Service Training

Your quality level of customer service will decide where people spend their money

We turn your employees into customer service experts to ensure they will provide a high level of service within every customer interaction.

Confidence, knowledge and expertise are crucial factors when it comes to making your customer feel special. Developing these attributes takes time and repetition. During the 6 – 12 months program, it will become second nature to your employees to send consistent sales messages across all departments.

"Personally I have found this training method 100 times better than face to face training as this holds you accountable each week to show progression"

(Participant, Service Advisor Coaching Program, Automotive, Australia)

How it Works

Tailored content

Weekly individual training & feedback

Library of best practices

Access to a state-of-the-art web platform

Monthly management reporting

One-off skill measurements

Module 1 & 2:

  • Friendly service attitude 
  • Positive communication
  • Creating a service order
  • Handling complaints

Module 3 & 4:

  • Service based instead of issue centric interactions
  • Proactivity in daily service contacts
  • Value selling
  • Service based selling

Overcoming traditional training challenges

With staff training and development being a key piece of your successful business, your training initiatives need to have impact and guarantee lasting change of your staff’s behaviour.

“A smarter way” will assist you in understanding the challenges when it comes to staff training and help you to get the most out of your training initiatives.

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