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Staff training methods – Which one produces behavioral change?

Posted by admin on October 23, 2017
Employees are your company’s most valuable asset. Training them is one of the best ways to achieve ...

Does your corporate sales training program include results measurements?

Posted by admin on July 15, 2017
Measuring staff training results is important. However, a McKinsey Quarterly report found that only ...

Customer service training – Beyond hitting targets, what are the benefits?

Posted by admin on June 21, 2017
When organizations measure the outcome and results of training, they often look for increased ...

What to look for when selecting a results-oriented customer service training program

Posted by Kristian Rosvall on June 7, 2017
Great customer service requires more than a pleasant personality and common sense. It includes a ...

Want to improve service delivery? Here’s how.

Posted by admin on May 26, 2017
Your customer service team is often the face of your company. The skill and quality of the support ...